Service Warranty & Out of Warranty Information

* Cuchen provides 1 yr maufacturer’s warranty and plus 1 yr extended warranty

• Cuchen warrant covers all Cuchen Rice cookers. Cuchen Products will be free of any defects in materials for the period of 1 year, and 1 year extended warranty that covers labor only (Registration Required) with proof of purchase. Warranty begins from the date of shipment from a Cuchen facility or purchase at store. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglection, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, improper installation or repairs made by anyone other than Authorized Cuchen Service Center or authorized third-party service provider. Cuchen Service Center has the right to substitute functionally equivalent new or serviceable used parts.

• Warranty does not cover the following accessories (Dew Dish, Clean Cover, Measuring Cup, Scoop, Rubber Packing, Inner Pots, and Steam Cover, Cosmetic Damages).

• The warranty covers the shipping costs for items sent to our A/S center to repair, within Northeast of U.S.A. Shipping costs may vary depending on your location Area, and will be exclude P.O. Box, APO, FPO, Rural address, Hawaii, Alaska, Guam, Virgin Islands, Puerto Rico area.

• Out / Warranty: Please contact our customer Service center at 1-844) 509-2797 or write us an e-mail by cuchenamerica@gmail.com (Mon-Fri, 8:00am -6:00pm ET)

• Cuchen model and specifications are subject to change without notice.

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